Services
Implementation, Support and Automation
Three pillars of equal standing. What you need depends on where the process currently breaks down, not on a fixed order.
01
Implementation
You have customs software, but the configuration is unfinished or does not match how the work actually runs.
| New implementations | Configuring customs software, from setup to go-live. |
| Unfinished implementations | Completing what went live but was never finished: unused functionality, missing exceptions, open interfaces. |
| Configuration and data mapping | Recording which data comes from which source, and what happens when it is missing. |
| Interfaces and testing | Connections to ERP, WMS and TMS, with representative scenarios including exceptions and failure behaviour. |
| Go-live, hypercare and handover | Guidance through the first period. What is handed over is agreed in the scope beforehand. |
Timescale, scope and deliverables are agreed for each engagement. Where a standardised approach is appropriate, its boundaries are defined in advance.
02
Support
Something goes wrong and it is unclear whether the cause sits in the configuration, the interface or the process.
| Use and incidents | Questions about daily use and analysis of reported issues. |
| Recurring problems | Recognising patterns across multiple reports. |
| Interfaces and data mapping | Analysis of where data changes or disappears in transit. |
| Escalation | An agreed route to the supplier or IT, with substantiation. |
| Improvement | Translating reports into changes in configuration or tooling. |
Availability, responsibilities and response arrangements are agreed per engagement.
03
Automation
The work gets done, but too many steps are repeated for every single file.
| Process analysis first | Automation begins with establishing what actually happens now. |
| Selection | Only repeatable and deterministic activities qualify. |
| Controlled execution | With an agreed source, checkpoints and visible failure behaviour. |
| Validation and monitoring | Checks before processing, and visibility of what was processed, is pending or was rejected. |
| Maintainability | What is built must still be adaptable a year from now. |
Automation is often delivered in the form of Customs Tooling.
Discuss your situation
Tell us what is going on. Flow29 will assess whether implementation, support, process improvement or Customs Tooling can help.